Coronavirus Policy

Last update: 26th April 2020

  • Despatch times are approx 2-3 days

You can be assured that all Government advise is being followed. Ultimately, it is people's safety that comes first. I work purely online and therefore, I am able to continue managing my online shop.

  • Please read below the important coronavirus message update from my UK supplier.

A F.Y.I from my Supplier - "We’re keeping our warehouse open for as long as we safely can. We’re in constant touch with all relevant authorities to make sure that we continue to do everything we can to support our customers online and colleagues through this challenging time.

We’ll keep making any changes necessary to keep everyone safe, and one way or another, we’ll continue to provide the essential service to you."

Warehouse.
Our goods in & goods out teams are the real heroes of AW - we are taking all available measures to keep them safe, including body temperature checks, masks, gloves, working apart, banning outside visitors etc. I'm pleased to report we have good staffing levels and are managing to get orders out in a timely fashion. We remain (at this stage) pretty busy, because we of course sell soaps, essential oils and other in demand items at this time.
Delivery situation.
Right now most couriers in the UK are fulfilling deliveries to a good standard, you probably know the no contact systems being employed.

Stock situation.
Our buying team has been working round the clock to ensure supplies, particularly of in-demand items. Stock from China was obviously delayed, but I can report the first container was dispatched today and should be in the UK in about four weeks.The situation in China is rapidly improving.

From Claire, X
Shop Owner